Alexis R.
Harper Woods, MIMember since September 2020

Reviews (1)


    • Sep 15, 2020
    • Verified Reviewer

    Vroom

    Horrifyingly bad

    Overall Experience:

    I have never been so ignored, lied to, and mislead EVER by any company, and I’ve dealt with some shady companies. From the very beginning, I was misled about the price by over a thousand dollars, then I was ignored for weeks, then my promised 14-day delivery window was extended twice, and now I’m stuck paying hundreds in extra rental fees because this scam of a company refuses to honor even a single promise they’ve made. It’s impossible to get anyone to call or email you back, and I haven’t received a response in at least two weeks. What started out as a decent deal has become a nightmare made even worse by the apparent lack of concern on the company’s part. Vroom stops just shy of malicious and I can’t recommend more that you use literally any other company on the planet.

    Pros and Cons:

    • No “pros” were specified in this review
    • Customer service
    • Failure to stand by promises
    • Non-existent support after they get payment

    Bottom Line: No, I would not recommend this to a friend


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