Karyn B.
Key Largo, FLMember since September 2020

Reviews (1)


    • Sep 15, 2020
    • Verified Reviewer

    Vroom

    Vroom beware, zero communication

    • Length of Use: Less than 3 months
    Overall Experience:

    Vroom gave me zero notice that my car was being delivered or even that they ever received my $43,000 check. I was hoping I wasn't being scammed. Finally a guy calls and says he's 3 hours away. I was headed out for a holiday weekend vacation. Made a call to Vroom, they didn't even know a transport company had my vehicle. Young untrained kids on the phone say sorry. No matter what you say, she's sorry. Got a manager, the manager is sorry. They get paid in full, I get to cancel reservations and delay plans I spent hours booking. I was upset, this is the 5th review or feedback they've asked for but no one has called to make it right. If they even offered to take $200 off the delivery fee this may have had a different time.

    Oh, by the way, you assume damages for the car the moment the transporter is given your car but they pick who that is. Except for this, I spoke to zero real people. I thought this would be better than going through the dealer song and dance but it wasn't.

    Pros and Cons:

    • Had the 1 car, in the 1 color I wanted
    • No acknowledgement of my $43000 cashier's check
    • Had no clue my truck had left their possession
    • Kids with no training apologizing with no substance for resolving problems

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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