The worst car buying experience of my life. The vehicle came with undisclosed damage, filthy, and an empty tank that ran out two blocks from the pickup location. Upon arrival, I discovered p-e-n-i-s-e-s etched into several places on the bed of the truck. Two tires came with slow leaks. White sticky goo all over the inside cab.
I have made several calls to customer service with no luck. If you are in the market to buy a car you will get an answer within seconds. If you are a current customer with questions or concerns, you can plan to hold for hours. I was able to reach someone via email, which took several days for a reply. They tell me to get a quote and pay for the repairs myself. How can I trust these people to reimburse me? Also, I have submitted all of my registration documents and have heard nothing. I would not be surprised if they never complete the process. They promise to send a FedEx package with paid postage to return the registration documents. They do not. You will be lucky to get an email. I had to reach out several times about the registration process.
I have purchased cars from traditional dealers and online/delivery dealers. Vroom, in my opinion, is an organization run by people that are looking to victimize busy Americans that do not have time to visit a standard dealership. I am a first responder and during COVID I just haven't had the time to visit a dealer. This is the thanks I received from Vroom, a truck with p-e-n-i-s-e-s etched all over. If you are looking to buy online, try Carvana. My experience with them was superb.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
