Reviews (1)

I’ve had the worst experience with Vroom. From the very start of being told I put a hold on a car then being told it was a “glitch” and someone else actually got the car, to the four hour late delivery of my second choice car, to the car being dropped off with more scratches than disclosed, to the seats being stained, to the car smelling so strongly of cigarettes (and that was not disclosed), to spending hours upon hours on hold trying to speak with ANYONE who could help remedy all of the issues, to dealing with a manager who did not try to help and made me find places that met THEIR criteria to get the car fixed, to spending more hours on hold, countless emails that have gone without reply. And now the 7-day period for me to return the car and they’ve pushed the issues passed it and not one single call to apologize, ask if there is anything they can do to help, or to speak with me about my experience. Awful customer service all around. With the manager I was assigned being the worst. I will never recommend anyone to use Vroom. It was more of an inconvenience and pain than it would have been to just pay for a dealership's fees.