Balakumar P.
Leesburg, VAMember since September 2020

Reviews (1)


    • Sep 22, 2020
    • Verified Reviewer

    Vroom

    Vroom Customer Service was bad and delivered damaged car!

    • Length of Use: Less than 3 months
    Overall Experience:

    1. While ordering, the sales representative was fast and nice.

    2. After ordering, need to be on hold for hours to catch customer service.

    3. Delivered windshield was broken and bad smell car.

    4. Reached out to customer service after a long hold within 1 week warranty period. They told us that they will reimburse for cleaning and would send Safelite for fixing the windshield.

    5. Emailed the pictures on request and followed up with them.

    6. After a week (of course, I reached out multiple times) and no response. Now they are rejecting for the windshield.

    7. Still waiting on Title and Registration even after 1 month.

    8. Very disappointing service.

    9. Will wait for a week and if it doesn't get resolved, I'll go to CNBC and FOX FIVE shows and report it. This will hit their attitude.

    Pros and Cons:

    • No “pros” were specified in this review
    • Have to wait out on long-hold for customer service
    • Not agreeing to fix the car even though reporting within warranty period
    • Waiting for more than a month to complete the transaction to buy a car of $42000
    • You can list more and more, still received damaged car for $42000

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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