Kristina V.
Lompoc, CAMember since September 2020

Reviews (1)

    • Sep 23, 2020
    • Verified Reviewer


    Nothing but issues

    • Length of Use: Less than 3 months
    Overall Experience:

    Bought what I thought was my dream car, Audi A6. Little did I know I would be paying out of pocket so much for basic things that should have been done before selling this vehicle! It’s been in the shop 5 times in the last 3 months, so far over $3000 in repairs. Now I’m laying for breaks $1200, in which I told the Audi dealer 5 days after I bought it because of noise.

    Pros and Cons:

    • Delivery
    • Quilty of vehicle
    • Customer service

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

    Link to this Review
    • Sep 25, 2020

      Company Response from Carvana

      Carvana prides itself on providing our customers an exceptional car-buying experience, paired with high-quality pre-owned vehicles. We know that many customers select to purchase from Carvana because of the convenience, and we want to be sure that convenience is lasting far past the 7-Day Money-Back Guarantee, however, it seems like we missed the mark with your vehicle while completing our 150-point inspection. All of our vehicles come with a 100-day/4,189 mile warranty paired with a 7-day money-back guarantee for an additional peace of mind, but we are very sorry for the frustration we have caused you. With the information provided, we are unable to locate your account. We recommend getting in contact with SilverRock, our warranty provider, to help resolve your concerns. You can always chat with us 24/7 or call us at (800) 333-4554 if any questions arise. We appreciate the feedback you have provided us as we are always looking to improve the customer experience.

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