Reviews (1)

Zero stars. Worst car buying experience ever. I should have gone through the reviews before purchasing the car. The whole process took about a month and it was a solid pain to go back and forth.

To go through sales and finance it takes about 2 weeks, and after that they promise to deliver in 10-14 days, but sadly for me, it wasn't the case. All the people who handle the delivery portion were rude, I didn't receive a single call from them, all I hear when I call them was your delivery is delayed and reason being "can't find delivery driver". What a stupid reason. They can't find a delivery driver in New York City. After 2 delays I wanted to cancel the order because my job was on the line, Vroom decided to charge $600 for the delivery fee, which they didn't even deliver the car, says when the vehicle is in transit, we have to pay for it. So despite the company's incapability of delivering the vehicle on time, making delays after delays, they can deduct the delivery fee even before making the actual delivery if you cancel the order. In the advertisement they say if we don't like the deal we can return it but it doesn't say you have to pay $600. Even if the car has mechanical issue they offer to repair it and won't take it back until you pay the delivery fee, that's what I learned from most reviewers and sadly I saw all these reviews only after placing the order. Basically the company can make endless delays and it's still your fault if you cancel the order. Don't forget to read Clause 6 in the contract, it doesn't mention anything about delays.

Everyone's service sucks, including senior supervisors when it comes to returning our money. I made a mistake before checking the reviews. The whole process was a nightmare I wouldn't wish upon any one. Vroom deserve the worst review.