Reviews (1)

I purchased a 2016 Lexus GX with 25k miles from Vroom at the end of August 2020. It was delivered quite dirty, though it did clean up nicely after I washed and waxed it. It had an outstanding recall for the Takata airbag so I brought it to a local Lexus dealer three days after delivery. As part of their service, they performed an inspection and found that the front brakes were at 50% and the rear brakes were at 30%. They recommended replacing the rear pads and resurfacing the rotors (if I waited I would run the risk of damaging the rotors and would have to replace them entirely if this happened - $279 now vs. nearly $1k later). I am surprised something this basic wasn't caught prior to delivery as Vroom claims to perform a rigorous safety inspection prior to shipping your vehicle. I contacted Vroom with the inspection paperwork and after a few days, they did agree to reimburse me for the brake repair. Both the engine air filter and cabin air filter were filthy and needed replacement as well - not the end of the world but $50 in parts and less than 15 minutes of time would have been appreciated (considering I spent nearly $39k for this vehicle). Bottom line, I would have a hard time recommending Vroom to a friend based on this experience.