Marianna W.
Brooklyn, NYMember since September 2020

Reviews (1)

    • Sep 26, 2020
    • Verified Reviewer


    Waiting for a refund for 10 months

    • Length of Use: 6–12 months
    Overall Experience:

    I purchased the Revitive 60-day risk-free trial on September 30, 2019. Returned before the trial ended. Did everything as instructed, after receiving the label, I sent through UPS and waited. When I did not receive a refund I started to contact customer service. At first I was told there is no record of receiving the device by Revitive. I was told that once they get the device logged in their system as being returned I will get my refund. The UPS website shows record of delivering the device on Monday, 11/25/2019. The Revitive warehouse doesn’t have a record of receiving it. In March 2020 customer support sent a message over email that the boss was informed about the situation and soon I will get my refund. Last time I contacted customer service was on August 6, 2020. They still say there is no record of receiving it. I lost hope that I will ever get my refund.

    Pros and Cons:

    • No “pros” were specified in this review
    • No refund for returned device
    • Free 60-day trial is not true
    • Customer support not helping

    Bottom Line: No, I would not recommend this to a friend

    14 people found it helpful

    Link to this Review

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