Reviews (1)

Absolutely atrocious after-the-sale customer service. Like the car. Price was fair. However, after dealing with the customer service people who often gave me conflicting and contradictory information I doubt I could ever buy a car from them again.

When I told them that I needed the bill of sale for the car to show proof of ownership for my daughter's road test I was first told it was in the car. Called back after that, was not true, and was told the paperwork department would have to get it for me. Another hour on the phone to be told they could not get it for me. In GA because of COVID, my daughter received her driver's license without the road test which is now required by the end of the month. When I mentioned to the Vroom employee that if I cannot get a bill of sale my only other option was to rent a car, they thought renting a car was the best idea.

If this was my only issue I would probably be upset, but overall, their after-the-sale service is very hit or miss. More miss actually. I guess I have to go rent a car because Vroom is too lazy to send me a scanned copy of the bill of sale. I can spend hours on hold (not an exaggeration) and they can't take five minutes to help a customer out. Once they have your money you are nothing to them.