Matt C.
Sierra Vista, AZMember since September 2020

Reviews (1)


    • Sep 26, 2020
    • Verified Reviewer

    Vroom

    Please, don't bother

    • Length of Use: Less than 3 months
    Overall Experience:

    Bottom line up front: If you like sending a company tens of thousands of dollars, and then waiting an inordinate amount of time to hear back from them, all the while wondering what's going on because their communication is probably worse than your ex's, then Vroom is for you!

    The car I purchased was received in MUCH WORSE condition than advertised. It arrived dirty inside and out, and with damage to the interior and exterior that was NOT NOTED in the advertisement. Additionally, they took all of the 7 days to get back to me about the issues, and only after I called them multiple times. Basically, I took care of adding all of the required information into their system myself. I 100% do not recommend Vroom, and their handling of the remainder of this transaction will determine if this rating changes at all.

    So far, it's been a soup sandwich.

    Pros and Cons:

    • I didn't have to go to a physical dealership
    • Extremely poor communication
    • Not abiding by their own standards
    • False advertising (not properly describing the vehicle in the sales/advertisement)

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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