Reviews (1)

I found Vroom via my credit union's car buying service. I had been in the market for a very specific car and was thrilled to find it via this service. In the description of the vehicle, it included two key things I was looking for...first, keyless entry, and second, "fully loaded." When I called to follow up and made the decision to move forward with the purchase, I was told that Vroom did NOT collaborate with my credit union. I thought that was weird because I found the vehicle as a direct result of using my credit union's website. But, I went ahead and trusted the process.

In the end, the delivery date was changed FOUR times and I had to end up running home from work because the driver was an hour earlier than the window of time he gave me. He unloaded the vehicle and handed me a single key. NOT a key fob - a single key ala 1980. This was a 2019 vehicle! Then, I climb into the vehicle and discover it was a base model and not even close to being fully loaded. The only feature it had was Apple Car Play. I immediately enacted my right to return the vehicle. So - just to be clear - even with false advertising (and yes, I have the screenshots to prove how it was advertised) you will lose $599 for the delivery fee.

Do not buy from Vroom - it is a bait and switch operation. The return process also required that I micromanage the steps as what I was told didn't happen in the timeline that was shared. Overall, I am super disappointed and I find it unreal that I paid $599 to send back a vehicle that was not even close to the description provided. NOT ok!