While Vroom had good pricing on a vehicle that I was looking for and the sales associate was friendly, their delivery logistics, post-delivery communication, and quality concerns were a nightmare to deal with. They will not disclose an inspection report regarding the vehicle you're interested in (even though you can't see the vehicle in person). Their 7-day return policy is a joke. Hope that you get lucky in the quality of your vehicle as you're out the $600 delivery fee either way.
They did not work around my schedule for delivery and I had half a day's notice to take off work to receive the vehicle. Nor did they work around my schedule for picking up my trade-in, but luckily my wife was home early.
The vehicle had less than 30k miles and came with exterior defects that were not made apparent in photos (as their more transparent competitor does as a courtesy) and came with warped brake rotors. The car would shake as I used the brakes. I contacted Vroom regarding this immediately after taking delivery and the rotors were diagnosed warped by a dealership service center.
Vroom would NOT repair them and I had to pay out of pocket to make the vehicle safe to drive. Never again will I buy from them.
The only reason they are getting a second star is because the vehicle's other mechanical systems are in good shape. Buyer beware.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
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