Dolores B.
Perth, Western Australia, AustraliaMember since September 2020

Reviews (1)


    • Sep 30, 2020
    • Verified Reviewer

    Effy Jewelry

    Customer service, not!

    • Length of Use: 1–2 years
    Overall Experience:

    We have been on two Princess cruise ships and my husband has purchased at least $50 AU in the two cruises. These include the tanzanite set, part of the D'Oro set, which are all absolutely beautiful and I get lots of comments. We recently purchased the ring to finish the D'Oro set online through Effy and we have had nothing but trouble trying to get our emails answered. We had so much trouble with FedEx; their customer service is non-existent. We are trying to register for a Certificate of Authenticity and it will not do it. Emails from Michael have been ignored asking for help and also for valuation. When we ring, they always say no one is available, and as we have to stay up late to call as we are in Australia, they can be sure that we will not be purchasing anymore when we next go on another cruise. When we had trouble with FedEx and had to pay more, we had to press the number for sales and then surprise, surprise, they answered as they thought they were going to get another sale, but on the other extensions, no one was available.

    So no, we would not recommend them.

    Pros and Cons:

    • Jewelry
    • Customer service

    Bottom Line: No, I would not recommend this to a friend

    • Oct 1, 2020

      Company Response from Effy Jewelry

      Hi Dolores,

      I apologize for the difficulty you have had in obtaining the certificates for your purchase. Would you kindly reach out to me directly at andream@effyjewely.com and I will be more than happy to assist you. Please include in your email the receipt number of your purchase as well as what is needed. Looking forward to assisting you!

      Andrea


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