Reviews (1)

My experience with The Black Tux was by far the worst customer experience I have ever had. Only 1 of my 6 groomsmen orders didn't have issues of some kind. For 3 of us, they didn't have the size we ordered in stock so we had to wear ill-fitting tuxes that either just didn't fit correctly or one couldn't even button the neck of his shirt because it was either one size too small or 3 sizes too big. We also got our wrong sizes only a few days prior to the wedding. So leading up to the wedding week, I didn't know if we could even wear our tuxes.

Not only did they not have the correct sizes that they had a full year in advance, but the customer service was also terrible. I had to argue and yell with them to get anything done and all they kept saying was that the solutions I offered were against policy. Well, guess what? It should be against policy to not meet your terms of service. They also were not at all proactive in fixing the problem. The only reason I found out we were going to have an issue is that I called the 2 weeks before my wedding to see why my other groomsmen or I hadn't received a shipping email. That is when I was told, I may or may not receive a tux in time.

To make it worse, the supervisor I was dealing with felt it was completely ok to lie to me throughout the process. For example, your groomsmen's wrong size tux will get overnighted tomorrow (Friday). Groomsmen didn't get it by Monday. So I called and it wasn't even packaged to be shipped.

On top of all these problems, the tux quality isn't great, and the shoes look like absolute trash. When I went to the store to get fitted, the shoes were in terrible shape. I asked then to make sure that the shoes they send were in better shape and was told yes. Guess what? That was also a lie. I was in the hospital the week before my wedding for 3 days and this was still the most stressful. Run away from The Black Tux as fast as you can.