Lucas L.
Chicago, ILMember since September 2020

Reviews (1)


    • Sep 30, 2020
    • Verified Reviewer

    BetterHelp

    Complete incompetence

    • Length of Use: Less than 3 months
    Overall Experience:

    I optimistically scheduled my first therapy session through BetterHelp and was completely let down. My therapist failed to show up to the session, however, I went ahead and scheduled another to give the therapist the benefit of the doubt. She then failed to attend the second session as well. As a mental health professional, not showing up to a session (especially an initial session) is a show of complete incompetence. As someone struggling with my mental health, I am incredibly disheartened and sad that I spent a substantial amount of money to be entirely let down.

    Pros and Cons:

    • Ability to message counselor throughout the week
    • Affordability
    • Unprofessionalism
    • Lack of response

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

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