Orus G.
Orus G.
Albuquerque, NMMember since September 2020

Reviews (1)


    • Oct 1, 2020
    • Verified Reviewer

    Vroom

    Just go get your car locally

    • Length of Use: 3–6 months
    Overall Experience:

    One thing you should know - the car purchase is easy for the most part. They are very quick to be friendly on the sale side, BUT, just wait for the deal to be done and your nightmare will begin. Getting docs they require is very unclear, getting your registration will take a few months, tags will expire and you will be on hold for 40 minutes, no kidding! Then get hung up on by some random person. My parents are older and this was a new process, but they will never go through this again. They like having a person to speak with that actually responds and gets back to you. Our sales rep never once responded after 6 emails, super unprofessional customer service. Be prepared to blow out a few gaskets after the "friendly sale".

    Pros and Cons:

    • Ease of purchase
    • Customer service
    • Registration nightmare
    • Unprofessional response and hold times

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

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