Love the idea, hate the experience. Buying the car is a breeze. Day of delivery I get texts stating delivery delay. Texts on my phone ring my phone so this woke me up since I am on the west coast. Call into Carvana and they say they do not call before 8 am for the west coast but apparently automated texts are ok. They say that is how it works and deal with it. They cannot give me any information as to the delay or work performed on the vehicle I bought. I will be canceling the order.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
Company Response from Carvana
Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent, as we know how greatly our customers rely on their vehicles to arrive on time for their means of transportation and lifestyle. We are very sorry to have inconvenienced you. Please know that teaching our Advocates how to communicate with empathy, passion, and understanding is essential to who Carvana is and we are sorry that your experience was anything less than that. All of our calls are 100% recorded for quality assurance and we are always looking for ways we can improve. Your feedback will help us do just that. After reviewing your account, we see that our Delivery Resolution Team has been offering their assistance. Please feel free to continue working with the Delivery Resolution Team until your delivery day.