I was on a cruise this March with some girlfriends. We checked out Effy when we stopped off in The Bahamas. I dealt with Hitash.
Seven months later I noticed a stone missing in my ring, which I've had on 24/7 since I bought it. I got in touch with Hitash that night and by the next day, he was in touch with their home office in New York. They sent us forms to fill out with FedEx.
In 14 days I got my ring back in perfect condition. No fee for anything, including postage. They were amazing.
I can't believe in the middle of this crazy pandemic the quality of service I got. Thank you for awesome service and employing quality people, just like your merchandise.
Pros and Cons:
Bottom Line: Yes, I would recommend this to a friend