Corey M.
Corey M.
Pleasant View, TNMember since October 2020

Reviews (1)

    • Oct 5, 2020
    • Verified Reviewer


    They have canceled delivery of the vehicle that I have chosen 3 different times.

    Overall Experience:

    If the vehicle is not at a local "vending machine," do not try and purchase the vehicle. They have canceled delivery of our chosen vehicle three different times putting us out for FIVE weeks. They only called and told me about the first cancellation less than 12 hours before it was scheduled to be delivered. The second cancellation was only communicated to me because I called them. The third cancellation came three days before the vehicle was slated to be delivered. Three days...and the vehicle was only coming 250 miles away. If I have received "priority status" and have been passed to the delivery conflict resolution department twice, why can't they have the vehicle driven 250 miles within the next 72 hours? Instead, it will be yet another week's time before we are even expected to have it delivered.

    Dozens of promises and "sure-things" have been broken by this company.

    Pros and Cons:

    • No “pros” were specified in this review
    • The faulty delivery function

    Bottom Line: No, I would not recommend this to a friend

    • Oct 8, 2020

      Company Response from Carvana

      Your feedback is incredibly valuable as Carvana is always looking to improve the customer experience. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how greatly our customers rely on their vehicles to arrive on time for their means of transportation and lifestyle. We are very sorry to have inconvenienced you.

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