It was horrible. The guy that we made the sale with was so nice at the beginning but then when we closed the contract and made a deal he never showed up again, he never answered my calls, and when I had a lot of questions about the contract and about the car, he never called back. Then for the delivery, it was horrible. The delivery was never made at my house. The guy that made the delivery gave the card to someone else in a parking lot, he didn’t check the ID, and his answer was well if something happens to the car it will be my responsibility. I found the car and on the inside it was extremely dirty, it smelled like rotten food, and I had to clean it myself and pay out of my pocket to try to get that smell out. Then Vroom decided to help me out a little bit with the cost of it, which was $500 to clean everything, and they decided to just return $200. The car was sold as if it never had any accidents and when I did the appraisal for someone to clean my car and give the receipt to Vroom, they noticed that the car had been in previous body shops, so that is pretty crappy. And the answer from Gina P was that they do check their cars before they’re in their shops.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
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