The whole process is way too long, it should be shortened. The communication is terrible, I did not receive a second key fob and had to pay almost $400 for one.
The long phone wait times for assistance took all the fun out of the experience and made you want to go to a local dealer and pay more just to get it over with. If you need a car quickly this is not the venue for you. My vehicle came damaged. I’m waiting for the check for the damage estimate. I was happy they settled with me because I did not want to go through the whole torturous process again.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
