My experience in the beginning was great. Zero problems making contact. Hold times were tolerable. About two weeks prior to my temporary plates expiring, I began calling and trying to find out the status as the dashboard was saying it is "Processing". Last week after several calls, it was changed to "Paperwork Received". After hours and hours of waiting on calls, I have had two managers tell me they would call me back this week but have not. Yesterday, someone I spoke with on Monday called me back and mentioned there was a problem with my title but that I should hear back from someone as my account was noted that I was to get a call back on the 13th. Yesterday, I made my second car payment for a car that I can not legally drive. To say I am frustrated is an understatement.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from Carvana
Thank you for taking the time to give insight into your ongoing experience. At Carvana, we pride ourselves on providing a seamless and hassle-free purchase process from start to finish. While we are glad to hear you enjoyed the initial process, it is disheartened to hear about the delay regarding your registration. We are working very closely with our third-party vendors to process our customer’s registration in a timely manner. Each state has different policies and procedures we must adhere to. Please accept our apologies that a better line of communication was not established to prevent such a delay from occurring. After reviewing your account, we see that one of our Specialists has been working on resolving the delay. We sincerely appreciate your feedback and patience as we work diligently in completing your registration.