Four months in and still no plates! Mysteriously "submitted to DMV" has disappeared off my dashboard and now it says "processing". I was told by a Kathleen in post sales that I should have my plates in two weeks, so I called on 11/9 to my tracking number. To my surprise, I was given a tracking number. I was happy and relieved but that was short-lived. When I checked the tracking number it was not for my plates. When I called back to inform them of their error upset, the rep did not care. I told them I was going to get legal involved and the rep hung up on me. My plates are days away from expiring and Carvana does not care! They continuously blame the DMV, when they are the ones being shady.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
Link to this ReviewI purchased my car in July 2020 and still do not have my plates. I have had the experience of being pulled over by the police. I called numerous times and all I get are excuses but no resolution. I have been stressed for 3 months with no one to help me. I'm ready to get legal help.
Company Response from Carvana
Thank you for providing your feedback on your recent experience. At Carvana, we take care of all steps of your purchase to make your car-buying process an easy, hassle-free experience from beginning to end and it looks like we missed the mark. We are diligently working with our third-party vendors to process your registration. Every state has different and specific requirements that must be met to successfully complete the process. Sadly, we are living in unprecedented times, which has slowed down our process considerably. Please accept our sincere gratitude for your patience as we navigate these challenges and work diligently in completing your registration. You can follow the progress by checking your Post-Sale Dashboard for the latest updates. If you have any further questions, please don’t hesitate to reach out to us at (800) 333-4554 or via chat at Carvana.com.