I just started using them, and bought 2 subscriptions, one for me and one for my husband. Mine did not include the "gut check", but they included 5 of them. The following order included them again and they started charging me. I messaged them through their app, no response. I emailed them, no response. I tried calling them and they have hours 12-5, M-F (convenient?). I sent another email just before this review...maybe, just maybe they'll contact me back (but I doubt it).
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
So sorry you had such a rotten experience. Feel free to reach out to me directly at firstname.lastname@example.org if you never heard back from us. We typically respond to emails within 5 hours, so if you didn't hear right away something must be off!