Reviews (1)

In December I will have been doing this for a year. I am tired of it taking days and weeks for a response to simple questions. I am very upset with no answers to my inquiries, emails, phone calls, voicemails left.

When I first started, I called Byte and was always helped right away.

Now that there are problems, I have emailed and called the contact number given and left messages since it seems impossible to get a real person to answer the phone. Answering recording says I will receive a response within 24 hours. No one has responded to emails or voicemails to let me know just where the next set of aligners will be sent, or even if you received the last impressions. Certainly nothing of solving issues.

My aligners have broke in 2 pieces. I mailed the last impressions on October 6th, two weeks ago, but no answers from Byte.

I want this process done! I just left another voicemail at your company phone center. If someone does not CALL me, I will be making a formal complaint to the Ohio Attorney General.