Cameron G.
Ann Arbor, MIMember since October 2020

Reviews (1)


    • Oct 22, 2020
    • Verified Reviewer

    Vroom

    Strong start, weak finish

    • Length of Use: Less than 3 months
    Overall Experience:

    Overall my experience with Vroom was good. The two salespeople I worked with were very friendly and helpful. Both were easily accessible and always ready to answer my questions.

    Unfortunately, my experience with the car delivery service (UZ Auto Trans Inc.) was quite the opposite. They were extremely difficult to get a hold of and very unprofessional. They gave me little to no notification on when the car was going to be delivered. They actually called me on one of my supposed "blackout dates" and relayed that they were "30 minutes away" and "were ready to drop off the car". When I told the delivery driver I was out of town at the time, he immediately hung up on me. The following day (Monday, 10/5), another one of my "blackout dates", they called me 10 plus times trying to figure out a time to deliver the car that day. I eventually had to take time off work in order to make the delivery happen.

    I highly recommend Vroom reevaluate their options for car delivery services because this almost made the purchase not worth it.

    Pros and Cons:

    • Sales representatives
    • Professionalism
    • Timely
    • Good price
    • Car delivery service
    • Lack of communication after contract was signed

    Bottom Line: Yes, I would recommend this to a friend


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