By far the worst company ever. It has been 2 months and I have not gotten my registration yet. Horrible customer service. They said the call is being recorded for quality purposes, guess what? Your employees working from home are worthless, keep telling people "we are going to call you back", and nothing. Obviously, no quality control whatsoever. Trash.
Bottom Line: No, I would not recommend this to a friend
1 people found it helpful
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Company Response from Carvana
We very much appreciate you taking the time to let us know about your recent registration experience with us. Although we always desire the completion of the registration to be fast and smooth, sometimes things happen beyond the scope of our control that prevents this. We are working very closely with our third-party vendors to process our customers’ registration. Every state has different policies and procedures we must adhere to. Sadly, Covid-19 has slowed down our process considerably. We are very sorry you have been affected in this manner. In researching your account, we see your case is being handled by one of our registration specialists as the state completes it and sends it out to you. If you have any questions, please don’t hesitate to reach out to us at (800) 333-4554 or utilize our chat feature that’s available 24/7.