I was turned on to Groove Life a couple of years ago when my best friend purchased a variety of rings from them. I'm "old school" and didn't want to "mess" with getting a new wedding ring, but when my wife had a medical issue with her hand, I bought her a Groove ring, and then, after seeing how much she liked it, I purchased an engraved one for me. The engraving was 4 initials. The first letters of my family members' names - S C B M. I'm an active guy and a few months ago my ring got a small tear in it. That small tear became a very big tear, and it tore between the B and the M. That normally wouldn't be a big deal, but the thing is that "M" stands for Maylee - my daughter that had passed away in a car accident with my wife. So, the tear on the ring was a small representation of the fact that my daughter was no longer with us. Perhaps silly, but if you've ever lost a child, you get it.
Anyway, to make a long story short, I reached out to Groove to see if they could help with the replacement. They bent over backward to help me and have gone above and beyond, in my estimation, to not only fix the ring problem, but to offer customer service at a level you just don't find much anymore these days. I put myself through college decades ago, currently run a small business, and am a retired police officer, so I've interacted with a person or two in my life. Ha! Point is, I know what good customer service and human interaction is, and these guys have it.
Thank you so much Groove for making my gloomy week so much better! I'm a customer for life. You're the best.
Pros and Cons:
Bottom Line: Yes, I would recommend this to a friend
