Brian W.
Cambridge, NYMember since October 2020

Reviews (1)


    • Oct 23, 2020
    • Verified Reviewer

    Carvana

    No registration

    • Length of Use: 3–6 months
    Overall Experience:

    Ordered a 2013 Mustang that was "delivered" at midnight in August 2020. Never received paperwork from the delivery company. Three days later after many phone calls, I get an email with temp GA registration and "plate." This temp registration expired on September 25, 2020. Today is October 22, 2020 and as you guessed, no registration or license plates. I have called Carvana many times and after holding for 2 to 3 hours each time, I am told the registration will be coming and if I get pulled over to show then some ridiculous letter that Carvana had sent me in an email. I don't think the police will accept that. So now I pay for a car that CANNOT be driven!

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

    Link to this Review
    • Oct 27, 2020

      Company Response from Carvana

      Thank you for taking the time to share your feedback with us regarding the issues you are experiencing with your registration. Every state has different procedures and requirements that we must follow when registering vehicles. Carvana wants to ensure we are providing every customer with accurate information regarding our registration process while working tirelessly to prevent any possible delays with processing the registration. With that being said, it is disappointing to hear that you have not had clear communication throughout the registration process. Carvana understands that your time is valuable and waiting on an extended hold is not ideal. Overall, your experience does not reflect the convenience and ease that we hope to provide for every customer. After further review of your account, we see that you have been in communication with a member of our Post-Sale Team to further assist you. If you have any additional questions, please reach out to us at (800) 333-4554, we will be more than happy to assist you.


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