David H.
Detroit, MIMember since October 2020

Reviews (1)


    • Oct 31, 2020
    • Verified Reviewer

    Vroom

    Impossibly inefficient. Use Carvana.

    • Length of Use: Less than 3 months
    Overall Experience:

    They picked up my car and refused to pay me or my bank for over 3 weeks, causing me to have to continue car insurance and payments on a vehicle I no longer had. Should have used Carvana, they even offered more for my car. If you plan to use Vroom be sure to record EVERY phone call.

    Pros and Cons:

    • It ended
    • No accountability
    • No primary point of contact
    • Hold times over 40 minutes regularly
    • No email-based communication

    Bottom Line: No, I would not recommend this to a friend


Showing 1-1 of 1