Adjusting for update. As promised in their response, they followed through with delivering the missing package. They really need to figure out how to triage contacts, and better yet how to prevent the failures that are occurring. Slow response can be worked through, but weeks before an acknowledgment is not good. I would recommend them once I know they had gotten things under control.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
Link to this ReviewI got the 4 pack of Patriot Power Cells, which are okay, but nothing particularly special or cheap. It came with a $25 coupon for another purchase and wanted to try the Fruit, Veggie, Snack Kit, so I went ahead and ordered. I needed to spend $100 to use the coupon, so added a 72 hour kit, which happened to be on special, buy one, get one.
And so the shadiness begins. The shipping should have been included, but the second "free" 72 hour kit required me to pay full shipping. Okay, fine, comes out buy one, get one half off. Go ahead and order.
So, the order arrives. Just the Fruit, Veggie, and Snack Kit and one 72 hour kit. And the packing slip verified it. I emailed them to ask when the second one was due, got a confirmation they would be responding in 24-48 hours. Nothing. A week later, I send another message that was again confirmed. Nothing.
I'd be a lot more negative had the loss been bigger, but I think I'll be trying some other company for this kind of product next time.
Company Response from 4Patriots, LLC
Hi Dan,
We are experiencing higher than normal call volume with long hold times. We are trying to handle every call and email that comes into us in a timely manner, and we are sorry that we have not met your expectations.
I apologize that you did not receive your complete order. Please send an email with your order information to reviews@4patriots.com with ATTN: Kerri in the subject line and I'll be happy to take care of this for you.
I look forward to assisting you.
Best,
Kerri