Carvana was an awesome experience up until registration. Our temporary license plate is set to expire tomorrow (11/2) and I contacted Carvana on a status update to see where our permanent registration materials were, well, no information was available and all they could do is tell me they would upload another temporary license plate that would take 7-10 days to arrive. Mind you, they advised not driving the vehicle with an expired license plate. How does one get to work then? I received many different answers from different “advocates” and basically telling me I had to wait. I would not recommend them based on this experience.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
Link to this Review
Company Response from Carvana
Thank you for bringing your concerns to our attention. Carvana’s goal is to create a stress-free car buying experience and it looks like we missed the mark. We are working very closely with our third-party vendors to process our customers’ registration. Every state has different policies and procedures we must adhere to. Sadly, Covid-19 has slowed down our process considerably. We sincerely appreciate your feedback and patience as we work diligently in completing your registration. You can follow the progress of your registration by logging into your Post-Sale Dashboard for updates. As this can be painful to read, we are always looking for ways to improve.