This was the worst car buying experience I've ever had. It was disjointed and frustrating the entire way. It was a full 30 days after purchase before I received my vehicle, but the process was broken down and horrible the entire way through. My car arrived damaged and while Vroom paid for it (they sent it out damaged), I had to hassle with quotes and drop-offs to repair it immediately after receiving it. The hold music is awful! I guess this wouldn't matter if I wasn't on hold for an average of 20-30 minutes each time I called. The only saving grace was after I received my damaged car, the finance rep Kimble was incredible. I would not ever recommend or purchase through Vroom again.
Bottom Line: No, I would not recommend this to a friend
