Overall, we got what we needed. A refinance with a lower rate. However, we took time off work to do the closing. But the notary never showed. I asked for a bit off the closing to cover missed work since we had to take more time off to do it again, but I was refused. Then we rescheduled and I got a call from 2 notaries that were scheduled. A lot of back and forth to figure out who we were supposed to see. I filled out the banking info for the closing costs to be taken out of my account, but that didn't happen. So I was then sent wiring info to wire the funds. More time off work, and the bank charged me money to wire the funds. Money I wouldn't have had to pay if it was done right the first time. Frustrating, but again, we got it done.
Pros and Cons:
Bottom Line: Yes, I would recommend this to a friend