After looking at the 360° view online, which stated three imperfections that I am fine with, and checking the Carfax report showing all good, the odometer shown as 34,755 for Nissan Rogue SV, I went ahead and made a purchase. The car arrived today and we noticed more than three imperfections (chips) as well as a major fact hidden by Carvana, which is about the front left side bumper being damaged, which is clearly visible. The other issue is the tires on the front and back are from different brands (Dunlop in the rear and Bridgestone in the front). I also came across a summary of repairs that were kept on the car that mentioned the front left bumper being fixed and colored. The surprise is it was done at an odometer of 34,750. There are also a few dirty patches on the driver and 2nd row seats which were not shown by Carvana as imperfections. I don't understand why these details were not shown in the first place online and how they carried out the 150 point-inspections and missed those details. I have been struggling to find the email ID of the customer support team of Carvana to write. I hope those details were not purposely hidden.
Pros and Cons:
Bottom Line: Yes, I would recommend this to a friend
1 people found it helpful
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Company Response from Carvana
Thank you for taking the time to share your feedback with us. Carvana aims to provide customers with an exceptional car-buying process coupled with high-quality pre-owned vehicles. We are truly sorry that your vehicle arrived with more wear than anticipated. A 150-point inspection is completed on every car to ensure that it meets our high standards and we do notate the 3-5 most prominent cosmetic blemishes that reflect the vehicle’s years on the road. It pains us to know that we let you down and did not meet your expectations. Our team of dedicated advocates is always here to answer any of your questions, so please don’t hesitate to reach out via our chat service 24/7. We hope you enjoy many years of adventures with your new ride!