Lachona V.
New YorkMember since November 2020

Reviews (1)


    • Nov 10, 2020
    • Verified Reviewer

    Carvana

    Canceled my delivery date the night before

    Overall Experience:

    My delivery date was canceled the NIGHT BEFORE and rescheduled for an additional 10 DAYS. 10 DAYS. I rearranged my work schedule and am due to start a job the following day but now I have NO car for groceries or to bring my toddler back and forth. They sent the email an hour before closing. So I got a rushed agent ready to go home basically tell me with no remorse "things happe." I’m in tears. This has been such a stressful unfair process. I was told by the agent the car had arrived on time yesterday so what was the reason it could not be delivered? The agent went ahead without my permission and change my delivery date instead of leaving it to be fixed by another agent in the morning. You mean to tell me NO ONE can deliver the car before 10 days. NO ONE. The email was sent saying someone would contact me and no one ever did yet it was sent an hour before closing. How is this fair?

    People wait on their cars for weeks and make plans to have a vehicle. I put everything I had for this deposit depending on this car to be told the night before I have to wait 10 days and I am in the local market. I missed work this weekend to receive this car. No compensation, no nothing. The reviews are very deceiving and I am not at all happy. As a single mother with a small child putting all my money together depending on this car - this was not fair. I waited for weeks to receive this car to be told to wait an additional 10 days. So between then and now I have no means of supporting myself and my child.

    Carvana truly sucks. It seems like an easy-going way to buy a car but it is not. When I do receive the car I’ll be due for another insurance payment and have not even used the car...how is this fair? I cannot afford a rental. Had I know this, I would have not gone through Carvana.

    Pros and Cons:

    • No “pros” were specified in this review
    • Deceiving delivery dates
    • Nonchalant agents
    • No consideration for customers' time

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

    Link to this Review
    • Nov 12, 2020

      Company Response from Carvana

      Thank you for the honest feedback on your recent car buying journey. Here at Carvana, we aim to provide full transparency and hold ourselves accountable for any inconvenience that we may have brought upon you. It saddens us to hear that there was a delay in your delivery. We know how excited our customers are to purchase a new vehicle, but when that vehicle is delayed it certainly hinders that experience. This is never our intent as we know how greatly our customers rely on their vehicles to arrive on time for their means of transportation and lifestyle. After reviewing your account, we are pleased to see that you were able to call in and speak with the appropriate team to find a resolution. If you still have any questions or concerns, please feel free to contact us at (800) 333-4554.


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