The vehicle I purchased had no mechanical problems but it was grossly misrepresented. Seat colors were grey, not black. The car was never cleaned and had multiple scratches and scuffs that were not noted online. I called in and simply asked them to cover the costs to clean the car and get the scuffs and scratches out. They fought me very hard for $375, saying they would send me touch-up paint to fix it myself instead. It wasn’t until I told them to pick their car back up that they finally agreed.
No one ever contacted me. I made every call, from following up after paying my deposit to trying to find out when my vehicle would be delivered. I was told to expect my vehicle on a certain date (2 days after the email promised). Imagine my dismay when I called just to follow up and was told that my vehicle was out for delivery that day (a week and a half before). To make matters worse, the driver was unreachable so no one had any idea if it was a mistake or technical error. The driver called me when he was 20 minutes away and I had to scurry to get everything together.
I really wish that I had a better experience because I have followed this company for years and had such high hopes.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
1 people found it helpful
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Company Response from Vroom, Inc.
Hi Cassy. We are disappointed to hear that you did not have a more positive experience with us. If you would like to discuss your experience in more detail, please contact us at feedback@vroom.com at your earliest convenience. We always look for opportunities to improve so we hope to hear from you. - Vroom Team