Bought a $550 bottle of Bruichladdich Black Art from Flaviar. After waiting several weeks for delivery I contacted them. They said it was on the way and they would try to get more detail. The next week they let me know that their supplier didn't have it in stock. Through the conversation I became aware that they source their bottles after they sell them. Super unethical, I won't trade with them again.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
Company Response from Flaviar Ltd.
Hi there,
Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.
Allow us to provide some insight. Shipping alcohol is an extremely complex process. We do our best to minimize delays, shipping inconsistencies, and inventory errors, but there are rare, and unfortunate, cases such as your own where an order is delayed.
There are several outside factors that we are not able to control directly - from distribution to retailers and the courier service tasked with delivering your order. We rely on the diligence of our partners and hope you can understand that we are constantly working on improving the delivery experience.
At the time you wrote this review you were still in contact with our customer support. Your issue has since been resolved in a timely manner and to your full satisfaction. You received your order.
If you believe your issue wasn’t resolved to your full satisfaction or if you need help with anything else, let us know. We’re easy to reach if you write to us at support@flaviar.com
We wish you all the best!