Reviews (1)

Very good experience until the car was delivered! The car was delivered at 11:30 at night to start. In looking over the car during delivery it was noticed that the car had been sideswiped on the driver's rear side. This was not noted as damage to the vehicle in purchase photos. I called Vroom first thing the next morning and agreed to exchange the car for the same year, make, and model car and thought there would be no issue. All paperwork and money had been done and I received a temp plate to drive until the car swapped out and the only difference in car trading is color and 4000 miles more than the car delivered. Also $100 higher in price (no problem). Was told no problem, just don’t drive over 350 miles on the car.

Now after 5 weeks and 2 weeks into having the car they are saying they want an additional $3750 on top of the $2000 already given in order to exchange the car. I cannot list all the people I have spoken to from Maquala to Jamie, to Edward and many more. Up to 7 in one phone call. I still have the car that was delivered wrecked and they're wanting to charge me $600 for delivery of a wrecked car I don’t want. Who wants to buy a wrecked Mercedes Benz for their wife! I am at a loss with Vroom and warn anyone from purchasing from them. I will be fighting to get my $2000 back now and don’t feel this is going to be very easy. Buy at your own risk because they take no responsibility.

VROOM responded publicly on 11/13/20 2:18 PM.

Hi - we thank you greatly for your detailed and honest feedback - it's crucial for us to hear from valued customers such as yourself. We are very disappointed to hear that your experience with us has not been a seamless one, and we sincerely apologize for the communication challenges you have faced. To that end, we'd like to obtain more details about your particular situation so that we may look into this further and we will be in touch shortly to request your personal contact information.

Thank you,

-The Vroom Team

VROOM responded privately on 11/13/20 2:18 PM.

Hi - again, we apologize for the issues you've had with the vehicle purchased. It's certainly not the experience we want our customers to have, and we'd like to step in to help. Can you please provide the contact information (name, phone number, email) used for this purchase in order for us to look into this? We look forward to hearing from you soon.

Thank you,

- The Vroom Team

I responded privately on 11/13/20 10:53 PM.

For what good it will do as I’ve tried 3 times today a loan to correspond with Jamie who leaves a contact # that he cannot be reached at ! 855-865-1119 I call and call and call till I finally blew up on one of your employees and I do apologize but how much is one supposed to take when you given money to someone and then put off and avoided. I had 2 coworkers that were also very serious about purchasing a car from Vroom and we’re fixing to put money down till car war delivered and they have seen first hand how your costumers are not valued and constantly get run around and lied to along with just left wondering what’s going on day in and day out. 2 weeks now matter fact ! This purchase initially started Oct 16th and is still not complete and a loss for answers. Such a loss I even called the bank to see when my first payment was going to be due and they don’t even have a clue about me having a loan or applying . Yet I’ve had a car for 2 weeks that was delivered and if it wasn’t wrecked most likely wouldn’t have never even heard from us again. I honestly don’t think there is anything Vroom can due at this point as your company has brought my wife to tears and says she just knows we’re fixing to get severely ripped off now and stuck with a wrecked car ! Absolutely the worst transaction I have ever been through and so sick of hearing SORRY ! WERE SORRY ! SORRY FOR YOUR INCONVENIENCE! SORRY CAN YOU HOLD WHILE I TRY TO REACH SOMEONE! More like sorry you bought a car from us and now how can we get away with you taking a wrecked car ! Who wants to buy there wife a wrecked Mercedes!!! Our names are Sean & Bonnie and our #’s are xxx-xxx-xxxx I do have a job and have to work so if I don’t answer it would be nice to have someone reachable to call back. Not sure why private message was sent but it’s all saved and depending on Vroom as to weather this will be posted on Yelp , BBB , Facebook, Twitter Etc. we are really about DONE WITH VROOM !

Employees worked with

Jamie, Edward, Maquila, MANY OTHER!

I warn anyone from using this company, and at this point, I'm out $2000 with still no communication or even someone to call with an extension, just a name of Jamie that no one knows how to reach.