In general, the experience was very good. Working with Devin was a very good experience, and I enjoyed speaking and working with him. My main dissatisfaction was the amount of time it took. Some of it perhaps was pandemic related, but with regards to Rocket Mortgage getting my loan payoff amounts to move forward, they were unable to get them. We lost at least 2 weeks, maybe more, because Rocket Mortgage did not reach out to me, to get them earlier when the wheels were spinning. Once I inquired into what was taking so long, I was told that I should get them, which I promptly did (I had them in my hands in 30 minutes), and uploaded them, and we moved forward finally. I believe that a quick recognition of the problem by Rocket Mortgage, and communicate the issue to me, would have saved a few weeks time in the process.
Pros and Cons:
Bottom Line: Yes, I would recommend this to a friend
