George S.
Niceville, FLMember since November 2020

Reviews (1)


    • Nov 22, 2020
    • Verified Reviewer

    Rocket Mortgage

    Tedious and lengthy

    • Length of Use: Less than 3 months
    Overall Experience:

    The people I spoke with were courteous and helpful. However, the process is very drawn out because there are numerous "teams" that have to review the application and get more and more data. Either there are not enough people on each team or the hand-off between teams is not smooth. I believe the process took over 2 months to complete. The first closing date had to be canceled because two hours before the appointment the agent informed us that we had to have a witness present. Had we been told even the day prior we could have arranged that. And then that agent became ill and had to send an alternate, who did a good job wading us through all the necessary forms.

    So, to recap - knowledgeable people worked with us but there were too many teams and each team seemed to need some new data that hadn't been on the many lists. Give us the entire list of required documents upfront so we can gather the data together earlier.

    Pros and Cons:

    • People were helpful mostly
    • Too many "teams" involved, draws out the process
    • What is our "order number?" Our loan number?

    Bottom Line: No, I would not recommend this to a friend


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