Reviews (1)

I have to tell you, I was genuinely shocked by how quick and pleasant this experience was. I did my research and found which car I wanted (2019 Hyundai Tucson) and ordered/made a down payment on October 29. I paid in cash which meant that I would have to handle registering the vehicle with the NY DMV. Not a problem for me. The next day, October 30, we received the contracts regarding transfer of ownership and such. We also submitted payment this day via wire transfer. The contract was fulfilled and the purchase process completed on November 2.

On November 4, I received an email stating the car shipped. Here was my only complaint. After discussing the size of my street with several people at Vroom, it was recommended we use an alternate delivery address, a parking block a few minutes away. On November 9, I was called and asked when I could receive the car and was given a chance to get it the next day, November 10. The delivery driver called us in the day and told us he would be there around 4 pm. We arrived at the lot and waited until about before calling him back. We mentioned that we’re in the parking lot, at which point he said he was on the way to our house, not the lot. We were only a few minutes away so it wasn’t an issue, but I’d recommend confirming with the driver the address they’re going to. For me, it was a minor inconvenience, a non-issue, but this could be an issue for someone else, so as I said, I do recommend to confirm with your driver the delivery address.

The driver arrived at our house at around 4:50 and we took possession of the vehicle. The car was nearly exactly as described, there was one physical defect that wasn’t mentioned in the listing, however, it was so minor that I personally didn’t find it necessary to make a fuss about it. Again, be aware that there may be some defects that you’ll need to look for. I took the car to my mechanic and it was absolutely pristine. They were very impressed with the quality of the vehicle that was delivered, as was I. The car is excellent and I’m super happy with it. The title was sent overnight via FedEx and was received on November 24. My temporary plates expire in January so it gives me plenty of time to have the vehicle registered as well.

I never had an issue with getting in touch with anyone either. My only issue was when calls were transferred, I never ended up getting on with someone so I would just hang up and use the prompts to get to the department I needed and my call was always answered immediately. So, I cannot rate this transaction 5 stars because it wasn’t completely perfect, but I can rate it a solid 4 stars and say if you want to avoid the hassle of a dealership or if you want to have your car delivered, Vroom is an excellent option in purchasing a vehicle.