Very bad and long drawn out experience. Bought $1k worth of food and some were leaking out of packages so we sent back at our expense. We even sent back free gifts and they still did not refund the full amount like stated on the website. But at your own risk! Common food you can purchase at any store is in their kits and doubled more than any of the other products. TOTAL SCAM. Do yourself a favor and spend your money with another company!
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
8 people found it helpful
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Company Response from 4Patriots, LLC
Hi Tracy,
I am so sorry for the frustration this has caused you. I have checked our records and I see that on September 1st, you were issued a partial refund of $40 for the inconvenience of having to clean your kit due to damaged pouches and that you were going to call us back to let us know what packages were damaged so that we could assist in shipping out replacements.
On September 3rd, we sent you prepaid return labels to return your orders (as per your request). Those labels were utilized and the orders were returned to us on September 10th, 2020 at 2:37 PM.
On September 14th, you reached out via our live chat option and were issued a refund for $202.91. We were at that time attempting to issue a full refund of $608.73 for the other order but because you were already issued a partial refund of $40 - that refund attempt failed to process - still leaving you with an outstanding balance of $568.73.
On September 18th, you spoke with one of our supervisors who explained that because you had filed a dispute with your credit card company, we would not be able to refund any other amount back to your credit card and that the refund is now in the hands of your financial institution. He explained that you could cancel the dispute and we would refund you in full should you have provided proper documentation supporting this - but you informed us of your decision to continue with your dispute. From there, our Supervisor let you know that we would not be able to process the refunds on our end.
We deeply regret the negative experience you had. Thank you for understanding.
Best,
Kerri