Found a car. Jumped thru all the hoops. Was told I was approved and the car would be there the next day. Gave back my leased car. Went back to the Carvana site and was told to call. The person I reached told me I had to provide around 6 more documents, told me my online sales did not count for my self-employed income! Bottom line: Refused to sell me the car after telling me I was approved. Had to buy the leased car from a dealer. Do not try to buy a car from Carvana if you are self-employed. Horrible experience.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from Carvana
Thank you for taking the time to share your feedback with us. As a new way to buy a car, we aim to take the stress and roadblocks out of the process, so we apologize for the amount of stress and frustration you endured, especially during the current state of affairs. As Carvana continues to grow and improve it is important for us to recognize where we drop the ball. We can assure you the proper teams have been notified of your experience to prevent this from occurring ever again. Please do not hesitate to reach out to us if you have any further questions or concerns at (800) 333-4554.