Horrible finance customer service. Wonderful sales experience. For this reason, I recommend having an auto pre-approval before visiting. Timothy Thomas actually asked me if he could “go home now” after he showed me the buyer's order because he felt I was taking up too much of his time. If it weren’t for Alvaro, I would’ve left without purchasing my dream car.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
1 people found it helpful
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Company Response from Vroom, Inc.
Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive online experience with us. We would like the chance to talk to you further so please reach out to us at location-email at your earliest convenience so we can work with you to make this right. We hope to hear from you soon. - Vroom Team