Raymundo R.
Doral, FLMember since December 2020

Reviews (1)


    • Dec 9, 2020
    • Verified Reviewer

    SmileDirectClub

    Ask a professional before you buy!

    • Length of Use: 2+ years
    Overall Experience:

    I decided to get rid of my gap. So I took a step by joining SmileDirectClub to do it. It was a bit painful the first few months, and the first aligner felt like it would not fit. But I wore all the aligners they sent in the box, followed everything they said - don't smoke cigarettes, don't drink anything hot, and don't eat with them on (I couldn't because of the pain in my teeth, I actually lost weight). Then the gap closed. I looked amazing. After all that pain I was finally done. Could not be more wrong.

    Then we get the retainers, where you should only wear at night. The problem was that when I would wake up I had the gap again, so I decided to wear it throughout the day. My mouth was always in pain if I took them off longer than 3 hours, and to put them back in I had to build up courage. For the next year, I wore two different sets of aligners. The first one cracked and they replaced it for me for free. The second one cracked also so I decided to call in and ask for advice on what I should do about my gap and is it normal to have to wear the retainers all day? They advised me that the only way to fix that is after you do the aligners to go to a dentist for advice on how to get rid of that gap and that aligners are only made to temporarily shift your teeth to where they told you it would shift but you need to do procedures to complete the process.

    My advice to you is to go through your dentist so they can do both the aligners and procedures that need to be done to give you the smile you really want. The aligners might cost an extra $500 compared to theirs but it's worth it because they will monitor your progress. And I'm sure they will provide financing if needed, but if you are looking to save money this is not the way to go, with the $2k I spent there for nothing now I have to spend more money for other procedures that I didn't think I would need. My advice is go to your dentist before making a $2k decision to see if it's for you. A box cannot advise you on something that important.

    Bottom Line: No, I would not recommend this to a friend

    • Dec 10, 2020

      Company Response from Smile Direct Club

      Hi Raymundo. We appreciate you sharing your experience. We're disappointed to hear all the issues you have experienced during your treatment plan, will be passing your feedback along to our management team. If you need any help in the meantime, don't hesitate to send us an email at reviews@smiledirectclub.com. Best regards, Luana.


Showing 1-1 of 1