I would rather dump my car in the trash than trade it in for a Vroom car. The service is ridiculous. They sold me a lemon and it’s been in the shop for two weeks. They won’t get back to me. They don’t answer calls. They are always "busy". Worst service and worst cars ever. My two friends purchased from here as well. One of them was a lemon as well and the other was decent but overpriced. There are so many other places like Carvana that are great and quick. Also, Vroom adds so many “fees” which end up costing thousands.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
Company Response from Vroom, Inc.
Jasmine, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. We would like the chance to talk to you further so please reach out to us at feedback@vroom.com at your earliest convenience so we can work with you to make this right. We hope to hear from you soon. - Vroom Team