Mike P.
Cary, NCMember since December 2020

Reviews (1)


    • Dec 28, 2020
    • Verified Reviewer

    Vroom

    Updated review

    Update

    • Length of Use: Less than 3 months
    Overall Experience:

    After this post (coincidence?) I did hear back from Vroom and they did agree to pay for the battery and paint job to ensure the car was fixed to be 'as advertised'. Based on that, I'm updating this from 1 star to 3, as the end to end process was still far from perfect.

    Bottom Line: No, I would not recommend this to a friend

    • Previous review
    • Dec 15, 2020

    Great price...too good to be true

    I received my car (2017 Nissan Rogue) and the car literally barely started. In addition, there were a number of deep scratches that did not show up on the photos/disclosure. If Vroom followed up and delivered on making it right then no problem, BUT they've gone radio silent. No voice reply, no e-mail reply. In addition, I've gotten multiple requests for the same data. Not sure how Vroom stays in business, beware.

    • Dec 21, 2020

      Company Response from Vroom, Inc.

      Mike, we're extremely disappointed to hear about your negative experience with us. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. We would like the chance to talk to you further so please reach out to us at feedback@vroom.com at your earliest convenience. We hope to hear from you soon. - Vroom Team

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