I placed an order 9 days ago. There was no email confirmation of the order. After waiting several days without any updates, I emailed them (since they have no other contact mechanism) asking what was going on. About 24 hours later, I received a response claiming that my order would ship within 5 business days of ordering, and I should expect a confirmation email once it ships.
Five business days came and went, and still nothing shipped. On the website, there is still no status update on this order.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
This certainly isn’t the experience we want you to have and we apologize for the inconvenience caused.
Allow us to provide some insight. Shipping alcohol is an extremely complex process. By now, we are well versed at handling unexpected delivery issues and fluctuations in state laws so there is no disruption in the quality of our service. During the festive season, though, we experienced several such issues at the same time, which has made resolving them efficiently a lot trickier. This, in turn, caused shipping delays, longer transit times, and issues with order tracking. We're terribly sorry you were among the affected!
At the time you wrote this review you were still in contact with our customer support. Your order was canceled as per your request and a full refund was issued.
If you believe your issue wasn’t resolved to your full satisfaction or if you need help with anything else, let us know. We’re easy to reach if you write to us at firstname.lastname@example.org
We wish you all the best!